Kalen Stainless Steel Jewelry

FAQs

Fashion Stainless Steel Jewelry Wholesale  

 

   1 How to register?
A: You can register yourself to become our member, which is free of charge. Whatever you have filled will be protected properly. We provide relevant service upon you information. After your successful register, you may log in and order our products online immediately.

   2 Can I change what I have ordered into other jewelry after placing an order online?
A: Yes you can, but you need to notify us before you remit! You also need to provide the ID of the jewelry before and after updating. We shall send e-mail to you the new ID for you to confirm .And we have to recalculate the delivery charge because the jewelry weight may be different.

   3 How to pay?
A: Foreign currency account number of Western union online, Paypal online, ISBC Bank, CCB Bank and Bank of HSBC HK are acceptable recently.

   4 What should I do if the goods arrives damaged?
A: if your order has been damaged when you receive it, try to take a photograph of the package and express your refusal to accept it. In this case, please contact our customer service as promptly as possible.

   5 What are the materials of the jewelry?
A: All the jewelry are made of stainless steel or titanium or tungsten.

 

   6 Do your company send free samples?
A: We are afraid not. We couldn't send free samples. You are welcome to place a trial order to test the quality of our products.

   7 How long dose it take to deliver the goods to our customers?
A: After your remittance is received and affirmed, we shall see whether or not finished products are available and send you and email to notify you of the time for delivery. Your order should reach you within 2-5 workdays via DHL/FEDEX/UPS/TNT/EMS.

   8 If I want wholesale, can your company give me a discount?
A: Of course we give you a discount upon your order. The more you order?the more discount you will get. If you need more information about our specific discount policy, please contact our customer service by email.


   9 Is the price expressed on your website as US Dollar?

A: Yes, but you can pay by Pounds, Euros with the same value.

   10 Do you offer customized making?

A: Yes. You are welcome to send our customer service an email to give the detail of your special requirements.

   11 Is there any sum or quantity limit?

A: Since larger order can help you save carriage, the minimum sum of your order is 300$. As we know, the less your sum is, the more expensive your freight will be, you are encouraged to place an order of over 300 USD. If it is below 300USD, the order cannot be submitted.

   12 Whether does the customer need to pay the customs duty?

A: Yes. It is an international convention that the customer has to bear the tariff.

   13 Can the necklace be lengthened or shortened?

A: Generally, our jewelry are made according to international standard size. Necklace is usually with the length of 16.5 to 17 inches but they can be lengthened a little bit upon your requirements. If they are made much longer than the standard ones, material fees will be charged.

   14 How soon dose your company make the delivery after confirming the remit?
A: The order is usually delivered within 2-4 workdays. We inform you of the specific time promptly. If you have other questions about this issue, please contact our customer service by email.


   15 Are the pictures the same as your real jewelry?
A: All jewelry pictures are made under the natural light, and uploaded online without being processed. They are nearly the same as the real jewelry.

   16 Can I pay part of the remit first, and then the rest after receiving the goods?
A: We are afraid not. On the one hand, divided payment will only increase unnecessary expend for you. On the other hand, we are a company with a good reputation established around the world. If you are not so confident in shopping at our store, you are suggested to place a small order for the first time. After you confirm our credit, we may set up long-term cooperation with each other.

 

   17 Why buy steel jewelry?

Stainless steel jewelry is experiencing a rise in popularity for many reasons: It's sleek, bold and durable and it's naturally hypoallergenic.

These gorgeous designs will complement any occasion and are much more affordable than gold, silver or platinum and will last much longer.

Our team of jewelry experts have researched style trends and have created these unique designs to suit any outfit! Whether you're going out to the office, the club or the beach, these stainless steel jewelry pieces will make the perfect accessory!

Steel, while it may not be considered a precious metal, is far more durable and affordable than silver or platinum - in fact, it's nearly indestructible. Due to steel's chromium coating, it is even protected against scratches by taking the initial impact of a scratch and then resealing itself.

Look around our site for the designs that match your personality and experience the benefits of stainless steel jewelry for yourself!

 

   18 What is Titanium?

Titanium is a natural element which has a silver-greyish-white colour. Titanium is the hardest natural metal in the world. It is very strong, three times the strength of steel and much stronger than gold silver and platinum and yet is very light weight. Pure titanium is also 100% hypoallergenic which means that it if safe for anyone to wear as it will not react to your skin.

 

   19 Why choose titanium?

Titanium provides several unique factors that make it the ideal metal for jewellery rings. It is very strong, more dent, bend and scratch resistant than gold, silver and platinum, is lightweight and importantly offers an exotic array of colours which other metals simply do not. We can colour our titanium in blue, purple and iridescent colours. Our titanium is also 100% hypoallergenic and will not produce skin irritation or discolouration.

 

   20 What grade of titanium do you use?

We use 99.9% pure commercial grade titanium. Our titanium is pure and of surgical implant quality which means that it is hypoallergenic and allergy free.

 

   21 Is titanium hypoallergenic?

Pure titanium is 100% hypoallergenic and allergy free and will not produce skin irritation or discoloration. Pure titanium does not react to sunlight, salt water or anything that the body emits. This is why we only offer pure titanium to our clients. We do not use other metal alloys with our titanium to ensure only the purest and safest titanium is used in our products. We use pure titanium with confidence knowing that everyone can wear it without the concern of an adverse reaction to your body.

 

   22 How is titanium coloured?

The colour of our titanium jewelry is not a paint, plate or pigment(gold colour not inculded). The colour in our titanium product is caused by oxidisation. Titanium is a type of refractory metal that has an interesting relationship with oxygen. Oxygen causes a structural change in the metal

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